Subscribing and paying with a Credit Card

How does subscribing with Credit Card work?

The Credit Card billing method utilizes Automatic Billing.

When you add your card it will be stored securely on the servers of our PSP ( Payment Service Provider ) and it will be used to automatically collect payments on your Checkout X invoices.

Whenever an invoice is issued we will attempt to charge your credit card.

If the charge is successful, the invoice will be marked as paid
If the charge fails, we will retry to collect the payment for this invoice during the next 14 days, before canceling your subscription. You will also be notified by email if your payment has failed.

You can learn more about your invoices here 👈👈

How to add my credit card?

This is a test credit card for demonstration purposes, never share your credit card number

To add your Credit Card

Go to the Billing Section
Make sure your Billing Details are filled out correctly
Scroll down to the “Credit Card” section
Add your Credit Card details
Click Save Details

Note: You will be charged €1 to validate that your Credit Card is valid. This amount will be reverted to you in a couple of days.

Common Problems when saving my Credit Card

We couldn't validate your credit card, please check your card details or try another card

If you are getting this error message, it means that we’ve tried to validate your credit card, but we couldn’t do it for one of the following reasons:

Your credit card details are invalid
Your billing details don’t match the ones on the credit card
Your credit card is expired or reported stolen
Your credit card has no funds
Your bank rejected the test transaction for another reason - Sometimes valid cards are getting rejected because of the issuing bank

What you can do if you’ve experienced one of the issues above is:

Make sure your credit card information is correct
Make sure your zip code and billing country match the ones of your credit card
Make sure your account balance is greater than €1
Call your bank and ask why the transaction is getting declined
Try another credit card

If none of the above steps help, what you can do is to select Paypal as your billing method and pay your invoices manually.

Read our guide on: Subscribing and Paying with Paypal 👈👈

3D Secure error when saving billing details

When you’re adding your Credit Card you may need to validate it with a 3D Secure interaction. We will try to load the 3D Secure window on the page, however, sometimes there’s a problem on our PSP’s or your bank’s side which results in an error.

For security reasons, we can’t see what’s happening inside the white box and react, so here’s what you can do if you encounter such an error:

Refresh the page and try to save your credit card again
Wait an hour and try again
Try another credit card

If none of these work, please contact support to enable manual billing for you.

How to pay an invoice with my Credit Card?

When subscribed with a credit card, payments on invoices will be made automatically.

If however, you want to retry the payment on a certain invoice you can pay your invoice by following these steps:

Go to the Billing Section
Click on Invoices on the top menu
Open the invoice you want to pay
Click on Pay with Credit Card

Common Problems when trying to pay my invoice

We couldn't validate your credit card, please check your card details or try another card

If you are getting this error message, it means that we’ve tried to charge your credit card, but we couldn’t do it for one of the following reasons:

There are insufficient funds on your card
Your credit card is expired or reported stolen
Your bank rejected the transaction for another reason - Sometimes valid cards are getting rejected because of the issuing bank

What you can if you’ve experienced the above issues is:

Make sure your account balance is greater than the total invoice amount
Try again later
Call your bank and ask why the transaction is getting declined

If none of the above fixes the problem, there are two more options you can try

Update your credit card

You can try to either add a new card or save the same credit card again. ( Sometimes it’s possible that we need to re-validate your Credit Card )

Go to Billing and click on the “Change Card” button
Add your Credit Card details and click Save.

Switch to manual billing

If nothing else works, what you can do is to select Paypal as your billing method and pay your invoices manually.

Read our guide on: Subscribing and Paying with Paypal 👈👈