How do we calculate pricing?

Checkout X uses a combination of a fixed fee and a Transaction commission on your sales to calculate monthly charges. ย ( For example, โ‚ฌ39 per month + 1% of your sales. )

Each store is considered as a separate billing account. If you have more than one store connected to your account, each will have an independent subscription.


Our billing plans

We're offering 2 different plans for small-medium and large stores.

  1. ๐Ÿ’ Standard plan - โ‚ฌ39/M with a 1% transaction feeย 
  2. ๐Ÿ‘‘ Premium plan - โ‚ฌ199/M with a 0.5% transaction fee

When making orders via Checkout X you will not pay transaction fees to Shopify.ย 

Changing your plan

You can change your plan at any time, by following these steps:

  1. Go to the Billing section
  2. Select the new plan you want
  3. Click Save Details

Any plan change will take effect on your next invoice!


Free trial period

The trial period starts once you add your billing information and select your subscription plan in the app. The standard trial period is 14 days.ย 

While you are in trial you can use all of Checkout X's features and your customers will also be able to see it. There are no limits!

Trial period expires

When your trial period expires you will be charged based on the plan you have selected. You will receive an invoice with the plan fee + the transaction fees that you accumulated during your trial period.

Cancel trial period

You can cancel your trial period before it expires and avoid having to pay for any fees.

Restart trial period

Keep in mind that your free trial is valid for 14 days after your first subscription. You can't restart it.


Billing Details

When subscribing, youโ€™ll be asked to fill your Billing Details. You are required to fill all of the billing details fields, which will later appear on your invoices. You can change them at any time, but the change wonโ€™t be reflected on past invoices.

If you operate as a company

Fill all of the billing details with the information of your company. If the company is not VAT registered you can skip the VAT ID field.

If you operate as an individual

if you are not a business just select the checkbox: "I don't have a company" located the billing information. ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡

Depending on the information you filled, we may be required to charge you additional VAT fees.


Additional VAT fees

Additional VAT Charge will be added to your invoice if you match one of the following criteria:

  • Your company is registered in Bulgaria
  • You selected โ€œI donโ€™t have a companyโ€ and your billing address is within the European Union

The VAT Rate is between 17%-27% depending on your billing country located in the EU.ย 

If you are unsure whether you will be charged VAT or not, check for the following warning under your billing details: ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡


Billing methods

To subscribe, you can use one of our payment methods:

  1. ๐Ÿ’ณ Automatic payment with Credit card - you will get charged automatically. More information about how our Credit Card method works can be found here ๐Ÿ‘ˆ
  2. ๐Ÿ’ธ Manual payment with Paypal - By selecting Paypal you will need to manually pay each invoice. ย More information about how our Paypal method works can be found here ๐Ÿ‘ˆ

You can switch from Paypal to a Credit Card subscription anytime you wish to do.


Canceling your subscription

You can cancel your Checkout X subscription at any time. In order to do that, visit the Billing section of Checkout X and click on Cancel Subscription.

For more information on how to do it, check our cancellation guide ๐Ÿ‘ˆ๐Ÿ‘ˆ


โ“ FAQ โ“

๐Ÿ™‹ Why am I charged more than my plan?ย 

You can get charged more because VAT rates were added. Keep in mind that the VAT rate changes from country to country. Check your invoice for VAT fees

๐Ÿ™‹ Why I cannot subscribe using my credit card?

There could be a few reasons for that:

  1. Invalid Credit card
  2. Problems with your bank security
  3. Insufficient funds

Please check our guide on Subscribing with a Credit Card

๐Ÿ™‹ My VAT number is not accepted

Checkout X is connected to EUโ€™s VIES and if your VAT number is not being accepted, it means that VIES considers the number invalid.

Weโ€™ve seen cases where a company has a VAT registration, but itโ€™s deemed invalid. If you encounter such a problem, please contact your local TAX authorities and leave the VAT field blank until the situation is resolved.

๐Ÿ™‹ If I have multiple stores, do I need to subscribe multiple times?

Yes. Billing is done per shop, not per merchant. You can have different billing details and billing method on each store and youโ€™ll need multiple subscriptions.

If you have more than 10 active stores on your account, contact our support to discuss potential group discounts.

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